Craftsman garage door opens but doe not close without holding down the close button

My Craftsman 1/2 HP door (about 5 years old, working perfectly until recently) opens normally with the touch of a button (wall mounted and remote). However, it does not close the same way but needs someone to press and hold down the wall-mounted button to close all the while making a clicking noise.

Not sure how this started.

This door has a lock option where the door closes with a touch of a button but can only be opened by holding the wall-mounted button down. This comes in handy when we go on vacations, etc. What's happening now seems to be the opposite of this lock function.

I've uplugged and restarted the opener per someone's suggestion but that did not help.

Any help would be appreciated.

maybe what is happening is a gear is stripped and the machine is trying to turn itself off to prevent damage. go up there and take a look. any signs of metal shavings or anything look worn or stripped.

Thanks Lex!

However, if a gear is stripped wouldn't the door just not close at all? Also, there are no issues with the door opening..

hmmm. what does the manual say for adjustment. im thinking that clicking might have something to with the lock feature. maybe its broken.

Not sure about the clicking noise, but having to hold down the button to close doors usually means the safety sensors have gone bad. These are the devices located on each side of the door with the red and green LED lights. Replace these and you should be back in business.